Customer Service Representative

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Customer Service Representative - Posting #24186

Hourly Rate: $18.69

Position Summary:

Full-time position available for our Managed Care Department in Olympia. The Customer Service Representative is responsible for screening all non-insured patients for public health coverage eligibility and ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. They provide public health coverage enrollment assistance, insurance education, and public health coverage case management. Under the direction of the Managed Care Regional Coordinator, they pro-actively contact customers, assist in the development and distribution of promotional material and engage in community outreach activities. Applicants must have good customer service, communication, interpersonal skills and maintain a high level of professionalism. In addition they must demonstrate strong time management and organizational skills. They must exercise good judgment, maintain strict confidentiality, and have the ability to work both independently and as part of a team. Applicants will be required to complete a pre-hire competency test.

Qualifications and/or Education:

• High School diploma or equivalent is required; AA or BA in Social Services is preferred.
• Experience in social services, healthcare, case management or patient accounts is a plus.
• Applicant must be able to communicate fluently in both English and Spanish both written and orally.
• Computer skills are a must with emphasis on MS Excel and Word.
• The ideal applicant must have their own transportation, a Washington State driver’s license and insurance.
• Bilingual in English/Spanish required.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Huy Nguyen Tran, Front Office Su at Huynguyen-tran@seamarchc.org

Sea Mar is an Equal Opportunity Employer

Posted 09/22/2022

External candidates are considered after 09/27/2022

This position is represented by Office and Professional Employees International Union (OPEIU).

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html

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